Support Center

You can access our training platform through your unique login credentials provided by your organization or trainer. Visit the platform URL provided in your welcome email, or contact your administrator for access details.

Our games work best on modern browsers: Chrome 90+, Firefox 88+, Safari 14+, or Edge 90+. Ensure JavaScript is enabled and your browser allows pop-ups from our domain.

First, check your internet connection speed (minimum 5 Mbps recommended). Close other browser tabs and applications. Clear your browser cache and try again. If issues persist, contact our technical support team.

Click the "Forgot Password" link on the login page and enter your email address. You'll receive a password reset link via email. If you don't receive the email within 5 minutes, check your spam folder or contact support.

Log into your account and navigate to "Profile Settings" or "My Account." You can update your name, email, job title, and other information there. Some changes may require administrator approval.

Completed training certificates are available in your account dashboard under "My Certificates" or "Achievements." You can download them as PDF files or share them digitally.

We accept major credit cards (Visa, Mastercard, American Express), bank transfers, and corporate invoicing for organizational accounts. Payment processing is handled securely through our partners.

Yes, most training modules can be repeated for additional practice. Check with your trainer or administrator for specific policies on retaking assessments or certification exams.

Your learning dashboard shows completion status, scores, time spent, and upcoming assignments. Progress reports are also available to your managers or trainers as configured by your organization.

Some content like PDFs and videos may be downloadable for offline viewing. Interactive games and assessments require an internet connection. Check individual modules for offline availability.